Privacy Policy

1. Data Controller

The data controller responsible for processing your personal data is:

Company name: Apex Hub

Email: contact@apexhubfulfillment.com

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Information you provide directly

• Full name
• Email address
• Phone number
• Company name
• Job title
• Business information you provide in contact forms, messages, or meeting requests
• Billing or payment-related information where relevant
  

Information collected automatically

• IP address
• Browser type and version
• Device information
• Operating system
• Referring website
• Pages viewed
• Date and time of visit
• General usage and interaction data
• Cookie identifiers and similar online identifiers
  

Under EU data protection guidance, personal data can include identifiers such as names, email addresses, IP addresses, and cookie IDs.  

3. How We Collect Your Data

We collect personal data when:

• you browse our website
• you fill in a contact form
• you contact us by email or phone
• you request a quote or information about our services
• you communicate with us as a client, prospect, supplier, or partner
• you interact with cookies or analytics tools on our website
  

4. Purposes of Processing

We process your personal data for the following purposes:

• to respond to your inquiries and contact requests
• to provide quotations and discuss our services
• to manage commercial relationships and client onboarding
• to perform contracts and deliver our services
• to manage billing, payments, and accounting
• to improve our website, services, and user experience
• to ensure website security and prevent misuse
• to comply with legal, tax, and regulatory obligations
• to send business communications where permitted by law
  

Privacy information should clearly explain the purposes for which personal data is used.  

5. Legal Bases for Processing

Depending on the context, we process your personal data on one or more of the following legal bases:

• Consent, where you have given clear permission
• Contract, where processing is necessary to take steps at your request or to perform a contract with you
• Legal obligation, where processing is required by applicable law
• Legitimate interests, where processing is necessary for our business operations, provided your rights and freedoms do not override those interests
  

Our legitimate interests may include:

• managing inquiries and client relationships
• improving our website and service offering
• maintaining website and system security
• preventing fraud and misuse
• administering our business efficiently
  

The legal basis for each processing activity should be stated in the privacy notice.  

6. Whether You Must Provide Your Data

In some cases, providing your personal data is necessary for us to respond to your request, prepare a quotation, enter into a contract, or deliver our services.

If you do not provide certain required information, we may not be able to process your request or provide the relevant services.

This is one of the items that privacy notices are expected to explain.  

7. Data Recipients

Your personal data may be shared, where necessary, with:

• internal staff and authorized team members
• hosting providers and website service providers
• analytics and technical service providers
• payment providers
• accounting, legal, or compliance advisors
• logistics, warehousing, sourcing, software, or operational partners where relevant to the services requested
• public authorities where required by law
  

We only share personal data where necessary and under appropriate safeguards.

Privacy notices should explain who may receive the data.  

8. International Data Transfers

Some of our service providers or partners may be located outside the European Economic Area.

Where personal data is transferred outside the EEA, we will take appropriate safeguards as required by applicable data protection law, such as:

• adequacy decisions
• standard contractual clauses
• other lawful transfer mechanisms
  

Privacy notices should say whether personal data is transferred outside the EU and, where relevant, explain the safeguards used.  

9. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, contractual, and reporting obligations.

As a general guide:

• contact form data: up to [TO BE COMPLETED, e.g. 12 or 24 months]
• prospect and business communication data: up to [TO BE COMPLETED]
• client and contract data: for the duration of the relationship and applicable legal retention periods
• billing and accounting records: for the period required by applicable law
• analytics and cookie-related data: according to the settings of the tools used and your consent choices where required
  

A privacy notice should indicate how long data is kept, or the criteria used to determine that period.  

10. Your Rights

Subject to applicable law, you may have the right to:

• access your personal data
• correct inaccurate or incomplete data
• request deletion of your personal data
• request restriction of processing
• object to processing
• withdraw your consent at any time where processing is based on consent
• receive your personal data in a portable format where applicable
• object to direct marketing
• request human review if a significant decision is based solely on automated processing, where applicable
  

Under EU guidance, people must be informed of their data protection rights, including access, rectification, erasure, restriction, portability, objection, and rights relating to automated decision-making.  

To exercise your rights, please contact us at:

contact@apexhubfulfillment.com

11. Right to Lodge a Complaint

If you believe that the processing of your personal data violates applicable data protection law, you have the right to lodge a complaint with the competent data protection authority in your country of residence, work, or where the alleged infringement took place.

If your company is established in France, the relevant supervisory authority is the CNIL.

A privacy notice should mention the right to lodge a complaint with a supervisory authority.  

12. Cookies and Similar Technologies

Our website may use cookies and similar technologies for the following purposes:

• essential website functionality
• performance and analytics
• security
• user experience improvement
• measuring website traffic and engagement
  

Where required by law, non-essential cookies will only be placed after you have provided your consent.

Cookies and privacy notices should explain what cookies are used for, and consent is generally required for non-essential cookies.  

You can manage your cookie preferences through:

• our cookie banner or consent tool
• your browser settings
  

If you use a dedicated cookie policy, you can add:

For more information, please see our Cookie Policy.

13. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy notices before providing any personal data.

15. Children’s Data

Our website and services are intended for business users and are not directed at children.

We do not knowingly collect personal data from children.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website features.

The updated version will be posted on this page with a revised Last updated date.

17. Contact

If you have any questions about this Privacy Policy or the way we process your personal data, please contact us at:

Apex Hub

Email: contact@apexhubfulfillment.com